Technical Support
Technical Support Department
The Technical Support Department at ARID International University for Higher Studies is an essential part of our digital learning ecosystem. It is dedicated to providing the necessary technical support to students, ensuring a smooth and effective educational experience. The department is committed to assisting students in overcoming any technical challenges they may encounter while using the university's learning platforms or electronic services.
Responsibilities of the Technical Support Department:
1. Resolving Technical Issues:
- Assisting students in resolving login issues with the Moodle Learning Management System (LMS).
- Providing support for technical malfunctions related to the university's electronic platforms.
2. Guidance and Orientation:
- Offering clear instructions on how to use the university’s electronic systems, such as submitting assignments, accessing virtual lectures, and utilizing the digital library.
- Providing simplified reference guides for the effective use of digital services.
3. Maintenance and Updates:
- Monitoring necessary updates for the university's electronic systems to ensure their continued efficiency.
- Ensuring immediate support in case of routine maintenance affecting services.
4. Instant Communication:
- Providing support through multiple channels, including email, phone, and live chat.
- Maintaining open communication channels to address students' complaints and inquiries and resolve them promptly.
How to Access Technical Support:
- Email: You can reach us at [email protected]
- Hotline: 0060196714305
- Live Chat: Coming soon on the university's official website, as well as via WhatsApp and the intelligent virtual assistant.
We are here to ensure you have a seamless educational experience without any technical barriers. Contact us for any inquiries or assistance!